Get in Touch With Us

Got a question about something you read here, spotted an error, or want to flag a concern about a casino not on GamStop? This page explains how to reach the Non Gamstop Casinos team, what we can help with, and what we cannot.

How to Reach the Team

The best way to contact us is by email at [email protected]. We read every message that comes in and try to reply within two working days. If you can, tell us straight away what your enquiry relates to — a specific casino review, a bonus term, a payment issue, or general feedback on the site. That single detail helps us route your message to the right person and gives you a faster, more useful answer.

What We Can Help With

We cover research-based reviews and guides on non GamStop casinos for UK readers, so most enquiries fall into one of the following areas:

• Bonus and wagering questions — If a welcome offer, deposit bonus or free spins deal on one of the sites we cover — such as those from Betmica, Kikibet or Betninja — is unclear, we can explain how wagering requirements, game contribution and bonus expiry typically work, in general terms.
• Corrections and factual updates — Casino terms, licensing details and payment options change often. If something on our Best Non GamStop Casinos page or elsewhere looks out of date, please tell us and we will review it.
• Payments and withdrawals — Readers frequently ask about withdrawal processing times, minimum deposits, or whether a particular payment method works for GBP accounts. We can point you towards the general information published on the site, though we cannot confirm live account-specific outcomes.
• Content suggestions — If there's a topic you'd like us to cover in more depth, such as a specific software provider, a game category, or how sports betting sits alongside casino play on these sites, let us know.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards GamCare and other appropriate support resources, and we can explain how self-exclusion, deposit limits and GAMSTOP exclusion periods generally work.

What We Cannot Do

We are an independent research and comparison publisher, not a casino operator, a payment processor or a dispute resolution service. This means a few things are outside what we can offer:

• We cannot access, manage or recover funds in any casino account.
• We cannot intervene directly in a withdrawal dispute or a KYC and identity verification hold — those matters sit with the casino's own customer support and complaints procedure.
• We cannot guarantee that any bonus, cashback offer or loyalty reward will be available, or that a specific outcome will follow from claiming one.
• We do not offer financial, legal or gambling-addiction counselling ourselves — for the latter, GamCare and the National Gambling Helpline are the right first call.

If your enquiry concerns an unresolved dispute with a specific casino, we would still like to hear about it, since reader reports help inform how we assess operators. But please also raise the matter directly with the casino's support team, as they are best placed to act on account-specific issues.

What Happens After You Get in Touch

1. Your message reaches a member of our editorial team — there is no automated reply standing in for a genuine response.
2. We review the enquiry and, where relevant, check it against our current research and published content.
3. You'll receive a reply, typically within two working days. During busier periods this can take a little longer, and we'll flag that if it applies.
4. If your message points to a factual error or an outdated detail, we log it for review and update the affected page once verified.

Before You Write In

A quick check can sometimes save you a wait. If your question is about how a particular non GamStop casino compares to others on features, bonuses or payment support, our Best Non GamStop Casinos guide may already answer it. For anything specific to your own account — balance queries, verification status, a pending withdrawal — the casino's own support channel will usually get you a faster answer than we can, since we do not have access to individual player accounts.

Whatever the reason for getting in touch, thank you for taking the time to read our work and reach out. Genuine reader feedback is one of the main ways we keep this site accurate and useful.